AVERAGE COSTS

• Factory Reset
  45 – 67.50
• Virus/Data Removal
  67.50 – 135
• SSD/PSU Upgrade or Replacement
  210 – 250
• Laptop Screen Replacement
  180 – 300
• Macbook Screen Replacement
  450 – 550

Prices are provided for estimation purposes only. Please contact us for an exact quote for your situation.

PLEASE READ THIS PAGE IN ITS ENTIRETY FOR ALL APPLICABLE FEES.

Base Hourly Rates

• In-Office | 45/hr
  1 hour minimum
• On-Site | 125/hr
  1 hour minimum
• Remote | 100/hr*
  0.5 hour minimum

All hourly service rates are subject to change or adjustment at any time.

*A credit card must be on file before residential remote support can be done. Businesses can choose an invoice billing cycle to fit their fiscal needs. Some remote services may be subject to a one time onsite visit and all are subject monthly recurring maintenance fees. Please see the section below.

Remote access services require a stable internet connection. Time loss due to network connectivity issues will not be deducted from your final cost. Remote access services will not be rendered nor recommended for resolving network connectivity issues.

Monthly Recurring Fees

• Business Remote | 15/machine/mo
  Basic business remote access.
  Attended access only (user present)
• Business Remote w/ EP | 30/machine/mo*
  With endpoint protection by BitDefender.
  Unattended access (no user interaction)
• Remote | 12.50/machine/mo
  Basic residential remote support.
  Attended access only (user present)

All prices are subject to change with advance notice to existing subscribers. These prices are only maintenance fees, please see the above section for hourly rates.

Servers and appliances are not eligible for standard Business Remote and must be licensed for Business Remote with Endpoint Protection for unattended access and antivirus functionality. Quantity discounts may be available upon request for businesses over 15 machines.

If you are looking for static monthly pricing for your business with a combination of all of the above services, please contact us at [email protected] with some details about your business.

Additional Service Fees

• Card Fee
  ~3%
• Diagnosis Fee
  22.50 – 45*
• Compulsory Cleaning Fee
  45-135**
• Storage Fee
  35-50***

*The diagnosis fee is required for almost all devices entering the shop. The rate is typically 22.50 but may be 45 in cases of especially complex issues or devices. Please contact us if you are unsure whether or not you will be charged a diagnosis fee. Repairs with low success rates may have the diagnosis fee waived.

**The compulsory cleaning fee is a charge that applies in several different cases. For example, if a computer is brought in with large amounts of tobacco dust, insect remains, or heavy liquid residue it may be subject to compulsory cleaning before being diagnosed or repaired. Any machine with live insects of any kind ARE subject to an increased compulsory cleaning fee or may be rejected entirely. While we do offer cleaning services, please ensure your computer is in reasonable condition.

***The storage fee can apply in multiple cases. Multiple missed pickup appointments, failure to pickup within a reasonable time after repairs are complete, or failure to pickup within a reasonable time after declining repairs.